Arrangements and organising activities related to funerals are usually left in charge of undertakers, who are also called funeral directors. To be successful in this profession the undertaker performing these duties must possess certain important and unique skills and qualities.

An undertaker must be energetic and be willing to work beyond normal schedule, as he has to be on call 24 hours a day. He should be prepared to spend most of his time outdoors because of the unique nature of the task.

The undertaker must be able to understand the sentiments of customers, listen and comprehend their requirements and interact lucidly. He should be able to manage and communicate with people of all ages and people having various religious and cultural backgrounds. An understanding and compassionate attitude will be a great help in this profession. But he will have to offer support to the bereaved family and should stay strong and emotionally detached so that he can perform his functions well.

Undertakers must be serious and dignified by nature, but should not look sad or morose, as this may heighten the grief of the family members of the deceased person.

Knowledge of various religious beliefs, practices and sentiments, and profound respect for these greatly helps undertakers find success in their profession. They should also be familiar with the funeral rituals and customs of burial of various sects.

Excellent management and the power to organize affairs are essential skills for an undertaker. A number of services will have to be arranged by the undertaker and this will require good coordination and managerial ability from the undertaker.

Legalities and other official formalities to be followed in the event of a death must be known to the undertaker who will have to get the requisite approvals etc for the funeral ceremonies and other related matters. He must also be aware of the official procedures to be adhered to for procuring death certificates, insurance claims etc.

Finally, he must essentially be able to and be qualified to drive vehicles like hearses and limousines during the funeral service.

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